I Dont Know What Youre Saying Please Try Again Facebook
"If I'm trying to connect to Instagram, why am I being taken to Facebook?"
It's a corking question and 1 nosotros get asked frequently. Back in 2012, Facebook acquired Instagram and so at present Instagram work using Facebook's Graph API - this is why yous must connect your business profile by logging into Facebook first.
Connecting your business account to Hopper HQ tin can sometimes be a petty more complicated than we'd like, so nosotros've put together this document to help guide yous through the errors you might encounter.
Alternatively, if this is your first time connecting your Instagram account to Hopper HQ via Facebook, delight check out this commodity for a stride-by-step guide.
You need to remove Hopper HQ from your Business Integrations
If yous're non seeing the choice to connect your account via Facebook, it may be that you need to remove Hopper HQ from your business organization integrations to commencement again.
1. Log into your Facebook account and caput to this page and find Hopper HQ in the list.
ii. Once you've checked Hopper HQ striking the remove button and caput back to your dashboard to try connecting the account again.
If that doesn't fix the trouble, one of the follow issues could be preventing you lot from connecting your business concern profile successfully:
Yous're not admin for the Facebook page
In club to connect your Instagram and enable analytics, your account must exist gear up up every bit a business profile on Instagram and your personal Facebook profile volition need to be set equally admin for the linked business concern Facebook page. Only people with an admin role will exist able to connect via Facebook, enabling analytics and other features.
If you lot tin can't see the Instagram yous're trying to connect appear on Hopper HQ, it may be that yous do not have admin permissions for the Facebook page. This is really easy to check yourself, simply caput over to your Facebook page.
How to cheque your page office
one. To check your page role settings, head over to the Facebook page connected to your Instagram business profile. Click on settings at the summit of your page, then navigate to the page roles tab in the left-hand menu.
2. You will need to make sure that your personal Facebook profile is listed every bit an admin for the page - any other permissions are not sufficient. If you do not hold an admin role, you will need to contact the page owner and ask them to grant you lot an admin role, or alternatively, y'all can have them connect the account to Hopper HQ instead.
Your Instagram isn't continued to Facebook
To use analytics and view your alive feed on Hopper HQ, you must have an Instagram business contour as these features are merely bachelor to business users currently. If you don't have a business profile, don't worry - it'south super easy to convert to i and you tin can view our step-by-step guide here:
How to check your profile is linked to Facebook
ane. To check whether your business relationship is continued to a Facebook page, log into Instagram on your iOS or Android device and head to your profile. On either device, navigate to your personal page and tap Edit Profile. Here under Public business information you will see if there is a Page connected. You may demand to confirm this connection.
You should run into a Facebook page listed. If there is no page listed, this means that your Instagram business organisation profile is not correctly linked to a Facebook page - this can happen if y'all connect your business relationship via Facebook, rather than Instagram (see steps below).
You lot gear up your business relationship upward on Facebook, not Instagram
If you set your Instagram business profile upwards via Facebook - rather than by using Instagram on your mobile device - it could have created some connectivity problems preventing you from successfully connecting your account on Hopper HQ, in club to enable analytics.
This tin be easily remedied and will involve you reverting to a personal profile, before returning your account to a business organization profile on Instagram. Nosotros've outlined the steps below, but if you lot're still having connectedness bug delight feel complimentary to reach out to support.
How to revert to a personal profile
1. To switch back to a personal profile, fix to revert back to a business profile via Instagram, in your Settings, tap Business relationship, tap Switch account type, and tap Switch to personal business relationship.
two. Follow the instructions outlined in this article to catechumen your Instagram account back into a business contour, via the official app.
One time y'all've reverted to a business profile, try connecting your account again in Hopper HQ - if you demand a refresher on how to do so, here it is! 🙂
Your account is in review with Facebook
If, when attempting to refresh your business relationship's connection with Facebook, you are presented with an error message that looks something like this:
it may exist that Facebook have placed your account into review. This means you simply accept access to some features across Instagram and Facebook, so may prevent you from connecting to third-party services.
If your account is in 'review', you'll see this in your page settings (on Facebook) and volition need to activeness any alerts to successfully re-connect to Hopper HQ, post-obit this procedure:
1. To find out whether your account is in review with Facebook, login to your Facebook profile and go to the folio settings for the affected business relationship, then to your Instagram settings - in the left-hand carte du jour of your Facebook page settings.
If your account is in review, you lot will come across this 'Review Account Connection' warning appear:
two. To resolve this issue, press the 'Review Connectedness' button and follow the steps outlined in Facebook. When you see this pop-up appear:
caput dorsum to your Hopper HQ dashboard and endeavour to reconnect once again.
This should set any issues preventing you from re-connecting to Hopper HQ, but in the upshot this doesn't resolve the issue, accomplish out to our support team and we'll check for any known issues with Facebook's organisation.
Source: https://help.hopperhq.com/en/articles/2342969-unable-to-connect-to-instagram-via-facebook
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